Error: 'Specified Account does not exist': Difference between revisions

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This error occurs when an ASGS callsign is mistyped, or has not yet been created.
The [[Callsign|callsign]] you have tried to log in with does not exist on the [[ASGS]] database.


Allegiance requires a separate account to play the game.
=====Most likely cause of this error=====
You haven't finished registering the account. It's a two step process<!---, and  yet somehow you still managed to screw it up --->:
# Create a new gameplay account [http://asgs.alleg.net/asgsnet/newaccount.aspx here]
# Go to your email service, open the automated message, and click on the link within the email to confirm the account.
Once those two steps are complete you should be able to log in.


* <big>'''Your freeallegiance.org forum account is separate from your ASGS account!!'''</big>


Other things to confirm:
<b>Note:</b> Your forum account is <u>seperate</u> from your gameplay account. Registration of one has nothing to do with registration of the other.


* Make sure you've created your callsign by clicking the ASGS link at the top-right of this webpage. (there's a link in there to "Create Account")
=====Other possible causes of this error=====
* Make sure you're typing your callsign correctly without any newbie tags (#)
*You mistyped the callsign.
* If appending a @Tag after your callsign, ensure you are a member of that squad and it is typed correctly
*You mistyped the password.
* If prepending a *^+?$ token before your callsign, ensure you have the necessary permissions to do so
*You added your newbie tag.
**For instance you typed johnsmith(3) when you should have typed johnsmith.
*You added a [[Callsign#Tags_and_Tokens|tag]] for a group you don't belong to.
**For instance you typed johnsmith@CDT when you haven't been added to the [[Cadet]] roster yet.
*You mistyped a tag.
**For instance you typed johnsmith@SQPR when you should have typed johnsmith@SPQR.
*You added a [[Callsign#Tags_and_Tokens|token]] you don't have permission to use.
**For instance you typed +johnsmith when you're not a [[Zone Leader]].




If you're still experiencing problems, post a new topic in the [http://www.freeallegiance.org/forums/index.php?showforum=5 Helpline Forum] following the template in the [http://www.freeallegiance.org/forums/index.php?act=announce&f=5&id=8 Read Me First].
If you're still experiencing problems, post a new topic in the [http://www.freeallegiance.org/forums/index.php?showforum=5 Helpline Forum] following the template in the [http://www.freeallegiance.org/forums/index.php?act=announce&f=5&id=8 Read Me First].


[[Category:Help - ASGS Issues]]
 
[[Category:Tech Support]]
[[Category:ASGS issues]]

Latest revision as of 00:02, 7 July 2010

The callsign you have tried to log in with does not exist on the ASGS database.

Most likely cause of this error

You haven't finished registering the account. It's a two step process:

  1. Create a new gameplay account here
  2. Go to your email service, open the automated message, and click on the link within the email to confirm the account.

Once those two steps are complete you should be able to log in.


Note: Your forum account is seperate from your gameplay account. Registration of one has nothing to do with registration of the other.

Other possible causes of this error
  • You mistyped the callsign.
  • You mistyped the password.
  • You added your newbie tag.
    • For instance you typed johnsmith(3) when you should have typed johnsmith.
  • You added a tag for a group you don't belong to.
    • For instance you typed johnsmith@CDT when you haven't been added to the Cadet roster yet.
  • You mistyped a tag.
    • For instance you typed johnsmith@SQPR when you should have typed johnsmith@SPQR.
  • You added a token you don't have permission to use.
    • For instance you typed +johnsmith when you're not a Zone Leader.


If you're still experiencing problems, post a new topic in the Helpline Forum following the template in the Read Me First.